Tickets are issued only for approved bookings and are linked to specific events and ticket types.
Only QR codes generated by EventHorizon and verified through the system are accepted.
Refund requests, where applicable, are reviewed based on booking, payment, and event status.
Tickets are valid only for the specific event, ticket type, booking, and customer account for which they were generated. A ticket cannot be used for a different event, different ticket category, different date, or different customer booking.
Tickets may become visible only after the user submits the required payment reference or payment proof and the booking is reviewed and approved by an authorized administrator. Pending bookings do not guarantee ticket confirmation or event entry.
Each approved ticket may be linked to a QR code for entry verification. Only valid QR codes generated by EventHorizon are accepted. External, copied, altered, or unknown QR codes may be rejected by the system and treated as invalid.
Tickets are intended for the original approved booking and should not be misused, forged, duplicated, resold, or transferred without authorization. EventHorizon may reject suspicious or duplicated ticket usage.
If an approved ticket does not appear in the customer account, or if a QR code cannot be displayed, the customer should contact support immediately or use the issue reporting function within the platform. EventHorizon will review the booking and ticket status before taking corrective action.
Event entry is subject to valid ticket approval, successful QR verification, event organizer rules, venue rules, and any additional security checks required at the event location. A booking record alone may not be sufficient for entry unless the ticket is approved and valid.
Tickets are subject to seat availability within each event and ticket type category. Once seats are sold out or unavailable for a selected ticket type, further booking may not be allowed for that category.
EventHorizon sells digital event tickets. Once a booking is approved and a digital ticket is generated, tickets are generally non-returnable and non-refundable unless the event is cancelled by the organizer, the payment was made incorrectly or duplicated, or a refund is specifically approved by an authorized administrator.
If a payment is rejected, incorrect, duplicated, or not verified, the booking may be cancelled and no ticket will be issued. Refund requests, where applicable, must be submitted through the platform support channel or issue reporting function. Each request will be reviewed based on the event status, booking status, payment verification result, ticket generation status, and event organizer rules.
Approved refund requests may require a reasonable processing period depending on the payment method, verification process, and banking or payment gateway timelines. EventHorizon may request additional information from the customer before completing a refund review.
Customers are responsible for checking event details, ticket type, quantity, payment details, booking status, and ticket status before attending an event. Incorrect information submitted by the customer may delay approval or result in booking rejection.
EventHorizon may update this policy when system rules, booking processes, payment verification methods, refund handling procedures, or legal requirements change. Updated versions will be published on this page.